Privacy Policy
This Privacy Policy explains how Cycle Haven handles personal data when you use our website, contact us, or request bicycle servicing and repairs. It applies to information connected with service inquiries, workshop intake, inspection, quotation, repair, collection, and related communications.
Data We Collect
We may collect contact details, service request information, bicycle intake details, inspection notes, quote and approval records, payment-related records, and communications sent through the website, by phone, email, contact form, or in person. We may also collect technical data such as device, browser, and usage information when the website is used.
How We Collect Data
We receive personal data directly from users when they make an inquiry, book a service, bring in a bicycle, approve a quote, or communicate with us. We also obtain data from records created during inspection, repair, collection, payment, and service summary steps, and from limited technical logs generated by the website.
Types of Cookies
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the website is used. Cookies may be session-based or persistent depending on their purpose.
Cookie Controls
Users can manage cookies through their browser settings and, where available, through on-site preference tools. Some cookies are necessary for basic website functions, and disabling them may affect site performance or form submission.
Your Rights
Subject to legal limits, individuals may ask to access, correct, update, or delete certain personal data, and may object to or restrict some processing. Where consent is used as a basis for processing, it may be withdrawn for future processing.
How to Make a Request
To protect privacy and prevent unauthorized disclosure, we may ask for information needed to verify a request before responding. If a request cannot be fully granted, we will explain the reason where required by law.
Data Retention
We keep personal data for the period needed to manage the service relationship, complete records of work performed, handle payment and accounting matters, resolve disputes, and meet legal or operational requirements. When data is no longer needed, we delete it or de-identify it where appropriate.
Policy Changes
We may update this Privacy Policy from time to time. When changes are material, we will take reasonable steps to make the updated version available and indicate the revised effective date where appropriate.
Contact Information
How We Use Data
We use personal data to respond to inquiries, schedule and manage workshop services, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, issue service summaries, process payments, maintain business records, improve website performance, and meet legal or accounting obligations.
Service Providers
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or similar operational functions. These parties may process data only for the services they provide to us and are expected to handle it appropriately.
Legal Disclosures
We may disclose personal data when required to comply with applicable law, lawful requests from public authorities, court orders, tax or accounting obligations, or to protect our rights, property, customers, or operations.